Refund Policy

Last Updated: June 7, 2026

1. Eligibility for Refunds

First-Time Annual Subscribers (Full Refund Within 14 Days)

If you are subscribing to a ChartStation annual plan for the first time, you may request a full refund within 14 days of payment. No reason required. This guarantee applies ONCE per customer.

Monthly Subscriptions (NOT Refundable)

Monthly subscriptions are NOT eligible for the 14-day money-back guarantee. You may cancel future renewals anytime from account settings — access continues through the end of your current paid period, but the most recent monthly payment is non-refundable.

Promotional Packages (NOT Refundable)

Promotional packages (discounted or limited-time offers, bundle deals, INSIDER Community packages, gift subscriptions) are NOT eligible for the 14-day money-back guarantee. All sales on promotional packages are final. You may cancel future renewals where applicable.

Annual Subscriptions (After 14 Days)

After the initial 14-day window, annual subscriptions are non-refundable for the current term. You may cancel future renewals anytime to prevent re-billing.

2. How to Request a Refund

1. Email refunds@chartstationai.com
2. Include your account email and reason (optional)
3. Reference your transaction ID (if available)
4. We respond within 1 business day
5. Approved refunds processed within 3-5 business days

3. Refund Method

Refunds are processed via the original payment method (mada, Apple Pay, Google Pay, Visa, Mastercard, USDT). Settlement typically takes:

• Mada: 1-3 business days
• Visa/Mastercard: 5-10 business days
• Apple Pay: 3-7 business days
• USDT: 1-3 business days (network dependent)

4. Non-Refundable Items

The following are NOT eligible for refund:

• Monthly subscriptions (cancel anytime to prevent next renewal — current month not refundable)
• Promotional packages (bundle deals, limited-time offers, discounted plans, gift subscriptions) — all sales final
• INSIDER Community packages — community access is non-refundable
• Annual subscriptions after the 14-day window
• Add-on services or one-time purchases
• Custom consultations completed
• Accounts terminated for Terms of Service violations

5. Cancellation vs Refund

Cancellation: Stops future billing. You retain access until end of current period.

Refund: Returns payment to you. Access typically terminated.

6. Dispute Resolution

If a refund is disputed, we encourage direct communication with our support team. If unresolved, disputes are handled per our Terms of Service.

7. Chargebacks

If you initiate a chargeback through your bank instead of contacting us first, your account may be suspended pending resolution. Please contact refunds@chartstationai.com first — we resolve issues faster than chargebacks.

8. Promotional Pricing

If you subscribed using a promotional code or discount, refunds will be issued at the discounted amount paid, not the regular price.

9. Contact

For refunds: refunds@chartstationai.com

For general support: support@chartstationai.com