Refund Policy

Last Updated: June 7, 2026

1. Eligibility for Refunds

First-Time Subscribers (Full Refund)

If you are subscribing to ChartStation for the first time, you may request a full refund within 14 days of payment. No reason required.

Monthly Subscriptions (After 14 Days)

After the 14-day period, monthly subscriptions are non-refundable. You may cancel future renewals from your account settings at any time. Access continues through end of paid period.

Annual Subscriptions (After 14 Days)

After 14 days, annual subscriptions are eligible for a pro-rated refund minus the value of any monthly equivalent already used. Calculation: Refund = Annual Price - (Months Used × Monthly Equivalent).

2. How to Request a Refund

1. Email refunds@chartstationai.com
2. Include your account email and reason (optional)
3. Reference your transaction ID (if available)
4. We respond within 1 business day
5. Approved refunds processed within 3-5 business days

3. Refund Method

Refunds are processed via the original payment method (Mada, Apple Pay, STC Pay, Visa, Mastercard, Tabby). Settlement typically takes:

• Mada: 1-3 business days
• Visa/Mastercard: 5-10 business days
• STC Pay: 1-2 business days
• Apple Pay: 3-7 business days
• Tabby: per Tabby's refund timeline

4. Non-Refundable Items

The following are NOT eligible for refund:

• Add-on services or one-time purchases (if any)
• Custom consultations completed
• Subscriptions cancelled more than 14 days after start (except annual pro-rated)
• Accounts terminated for Terms of Service violations

5. Cancellation vs Refund

Cancellation: Stops future billing. You retain access until end of current period.

Refund: Returns payment to you. Access typically terminated.

6. Dispute Resolution

If a refund is disputed, we encourage direct communication with our support team. If unresolved, disputes are handled per our Terms of Service.

7. Chargebacks

If you initiate a chargeback through your bank instead of contacting us first, your account may be suspended pending resolution. Please contact refunds@chartstationai.com first — we resolve issues faster than chargebacks.

8. Promotional Pricing

If you subscribed using a promotional code or discount, refunds will be issued at the discounted amount paid, not the regular price.

9. Contact

For refunds: refunds@chartstationai.com

For general support: support@chartstationai.com